Privacy Policy

1. Who We Are and How to Contact Us

Pixalorix Studio ("we," "us," "our") is a digital design studio operating in Joplin, Missouri, USA. We provide creative visual design services to individual clients, businesses, and organizations primarily located in the United States and internationally. As the operator of this website and the provider of design services, we are the data controller responsible for personal information collected through our digital touchpoints.

This Privacy Policy applies to: our website and any subdomains thereof; our client inquiry and contact forms; our email communications; and the professional relationships we maintain with clients, prospective clients, vendors, and collaborators.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Complete a contact or project inquiry form on our website, including your name, email address, and details about your project.
• Engage us for design services, providing business name, billing address, and financial information necessary to process payments.
• Communicate with us by email or other written means, including feedback, revision requests, approvals, and correspondence relating to your project.
• Subscribe to any communications, newsletters, or updates we may offer.

2.2 Information Collected Automatically

When you visit our website, certain technical information is automatically collected by our hosting and analytics systems. This may include:

• IP address and general geographic location derived from your IP address.
• Browser type, version, and operating system.
• Referring website URLs and exit pages.
• Pages viewed, time spent on pages, and interaction data (clicks, scroll depth).
• Date and time of visits.
• Device type (desktop, mobile, tablet).

This information is collected using cookies and similar tracking technologies as described in Section 7 of this Policy.

2.3 Information About Third Parties

If you provide us with content, copy, images, or other materials belonging to or depicting third parties as part of a design project, you represent that you have obtained all necessary consents and permissions from those third parties for us to use such materials in the context of your project. We do not actively collect personal data about third parties; any such data received as part of project materials will be treated confidentially and used solely for project delivery.

3. How We Use Your Information

We use personal information collected through this website and our service relationships for the following purposes:

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects. We do not sell your personal information to any third party for marketing or advertising purposes.

4. How We Share Your Information

We treat all personal information with strict confidentiality. We do not sell, rent, or trade your information. We may share your information only in the following limited circumstances:

• Service Providers: We work with carefully selected third-party vendors who assist us in operating our business, including payment processors (such as Stripe or PayPal), cloud storage providers, project management tools, and email service providers. These vendors are bound by contractual obligations to keep your information confidential and use it only for the purposes of providing services to us.
• Professional Advisors: We may share information with attorneys, accountants, or other professional advisors as necessary for legal compliance, tax reporting, or dispute resolution, subject to professional confidentiality obligations.
• Legal Requirements: We may disclose information if required to do so by law, court order, government authority, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Pixalorix Studio, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, personal information may be transferred as part of the transaction, subject to the acquirer honoring the commitments made in this Privacy Policy.

5. Data Retention

We retain personal information for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Client project files and communications are retained for a minimum of five (5) years following project completion for legal and dispute resolution purposes.
• Financial records, including invoices and payment confirmations, are retained for a minimum of seven (7) years as required by U.S. tax law.
• Website analytics data (aggregated, non-personally identifiable) is retained indefinitely to track long-term site performance trends.
• Marketing communications consent records are retained until consent is withdrawn and for two (2) years thereafter for compliance documentation.

When personal information is no longer required for its original purpose and no legal retention requirement applies, we will securely delete or anonymize it.

6. Data Security

We implement and maintain a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:

• Encryption of data in transit using SSL/TLS protocols.
• Access controls restricting information access to authorized personnel only.
• Secure, access-controlled cloud storage for project files and client communications.
• Regular review of our security practices and vendor security standards.
• Prompt notification procedures in the event of a data breach affecting your information.

No method of electronic transmission or storage is completely secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that is reasonably likely to result in a risk to your rights and freedoms, we will notify affected individuals in accordance with applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and support our business operations. Cookies are small text files placed on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function correctly. These cannot be disabled without impairing site functionality.
• Analytics Cookies: Used to understand how visitors interact with our website, including which pages are most visited and how long visitors stay. This helps us improve the site experience.
• Preference Cookies: Remember your settings and preferences (such as language or display preferences) to personalize your experience on return visits.

You may control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Note that disabling certain cookies may affect the functionality of our website. Where required by law, we will seek your consent before placing non-essential cookies.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information. We will honor all valid requests in accordance with applicable law:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information where we have no compelling legitimate reason to continue processing it.
• Right to Restriction: Request that we restrict the processing of your information in certain circumstances.
• Right to Data Portability: Request that we provide your information in a structured, machine-readable format for transfer to another organization, where technically feasible.
• Right to Object: Object to our processing of your information on the basis of legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

California residents may additionally have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.

To exercise any of these rights, please contact us using the details provided at the end of this Policy. We will respond to valid requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website and services are not directed at, and are not intended for use by, individuals under the age of sixteen (16). We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a person under the age of 16 without appropriate parental consent, we will take immediate steps to delete that information.

10. International Data Transfers

Pixalorix Studio is based in the United States. If you are located outside the United States and provide us with personal information, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home jurisdiction. By engaging our services, you consent to this transfer. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect your information during international transfers.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or resources. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any third-party site you visit before providing your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this Policy and provide notice on our website. Your continued use of our website or services after such notice constitutes your acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.